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Shipping Rates and Info for USA Customers:
Shipping Policies
We offer shipping through Fed-Ex and USPS.
Shipping charges in the USA based on 3 factors:
 | Weight | ||||||||||
| The shipping courier you prefer | ||||||||||
| Whether you want your order insured
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Shipping Cost Effective 5/11/07
| Economy Shipping- this is not insured.
If you would like your order insured please choose Standard or Fed-Ex
shipping. Weight in pounds Price
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| Standard Shipping- This shipping option is
insured for the value of the package up to $300. The courier is
usually USPS, but occasionally may be Fed-Ex or UPS. Weight Price
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| Fed-Ex shipping- This will be ground or
home based on your shipping address and is insured for the package value up
to $300 Weight Price
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| Overnight Shipping is available through USPS Express Mail or Fed-Ex by calling and requesting this service. You can place your order online and choose the "I will call you with cc info" payment option. Then please call 865-856-0814. We are happy to offer next day shipping if you call before 2:30 EST and the item(s) are in stock. We have to personally drive these packages to the Post Office to ensure next day delivery; therefore, an additional shipping charge will be added to your shipping cost to cover the cost of overnight service. It is generally easier to use USPS as the courier for overnight delivery because the Post Office is much close to us. We do offer Fed-Ex shipping as an option when it is convenient for us to make arrangements for the delivery of the package to a Fed-Ex drop-off location. Thus, in most cases USPS Express will be the only overnight delivery option we are able to offer. |
Insurance, Shipping Services and Damages:
| USPS Insurance
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| Damages through USPS
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| Fed-Ex Insurance
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| Damages through Fed-Ex
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Return Policy:
| Returns are quite costly to a small business; therefore, we do not accept returns. We will exchange new unopened merchandise with prior authorization. Please call or email to receive a return authorization number (RAN). If you do not request a return authorization number, then your merchandise will not be accepted for exchange and will be returned to you, in the condition that we received it in. |
| Used and opened products are not acceptable for returns or exchanges. |
| Shipping is nonrefundable and not included in the total value of the contents of your exchange. |
| The only time a refund will be issued to a credit card is when an item has been discontinued by the manufacturer and/or the them has been broken and no suitable replacement is available. In the event that a refund is issued, a 15% restocking fee may apply. No refund will be issued to the credit card, unless the manufacture has discontinued an item. An exchange only will be offered to the customer. |
| Exchanges for foot patches- Occasionally someone will order multiple types of patches and discover that they prefer one type over another and want to exchange the other type(s). Natural Treasure is happy to exchange the unused patches that are still plastic wrapped for the type you desire to have. However, Natural Treasure will not replace the patches that you used, nor any that you have opened but used. Also, a few patches will be deducted from the exchange to cover the cost of shipping the exchange. |
Returned and Misdelivered Packages:
We have received a few packages back for a variety of reasons, but a majority of the undelivered packages being returned are due to customer error when providing the mailing/shipping address.
| If the package is returned due to an error on our part we will promptly resend the package to you, at no additional charge. |
| If the package is returned due to an error on your part, then you will have to pay the exact shipping charges incurred to have the package reshipped. In this case it will not be a flat rate as automatically generated through our shopping cart, but the actual shipping charges that the courier charges us. We do not make any money by charging you the actual shipping. Please be reasonable, if we make a mistake we pay for it and if you make a mistake on the address it is only fair to request that you pay to have it reshipped. |
| We have not had a package returned due to courier error, but in the event that it does happen we will immediately work with the courier and try to remedy the situation. |
| In the event that the courier misdelivers the package (meaning it is delivered to the wrong location), then we will immediately work with the courier to resolve the problem. |
| In the event that the package is returned to us unclaimed, no refund will be issued. We will be happy to resend the package to you, and you must pay the exact shipping charges to have the package reshipped to you. |
Click here for USA Payment Options
Visa and MasterCard have chosen to create a false point system by charging merchants fees to cover the point systems which ultimately results in merchants having to raise prices and the consumer paying for their "points". We are no longer able to offer free shipping or reduced shipping because of Visa and Master Card surcharges disguised as points for the customer. Read more about it here.
$2.50 Shipping Special
Promotion for Mail orders available here
International Customers click here for shipping and order information.
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FIND IT AT RAWFOOD.COM ! |
Please note that purchases made at rawfood are not eligible for our shipping rates, as we are only an affiliate.